This Employee Handbook is designed to acquaint you with the field tech personnel policies and procedures.
This Handbook is intended only to summarize and highlight GCT’s policies and procedures. No handbook can anticipate every circumstance or question about personnel policy. We will address situations as we become aware of them, and we expect and encourage you to bring to our attention any employment issues that need to be addressed. Also, as circumstances change, policies and practices described in the Handbook may also change from time to time. GCT reserves the right to change, add to or discontinue any of the policies in this Handbook, as it deems appropriate.
It is your responsibility to read and understand this Handbook. Please feel free to reach out to any of us regarding any questions, comments, or concerns you have about any of the policies described in this Handbook or about your employment in general.
Every GCT field employee has the status of "employee-at-will," meaning that no one has a contractual right, express or implied, to remain in GCT’s employ. Your employment is not for any specific time and may be terminated at-will, with or without cause and without prior notice, by the Company or you may resign for any reason at any time. No other representative of the Company (except the President) has the authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the above.
As assignments become available, GCT will contact those persons whose skills and availability match our clients’ needs. Once an assignment is available a GCT representative will provide you with the job description and skills needed, location, start date and hours required for the position. You will be provided with all the necessary information to start the position including
Work order, contacts, directions and any additional information that you will need to succeed in your assignment.
Please see “Assignment Dispatching” Below
Be courteous and friendly. You represent GCT to our clients, and therefore, you are our best “representative.” Our clients’ satisfaction means that we may have more assignments to offer in the future.
Although you will remain a field employee of GCT while on assignment, GCT expects you to follow the clients’ rules, procedures, and regulations on their premises.
Field Employee Conduct and Policies
The dress policy for GCT Field Techs while on assignment is business casual. Jeans with no holes, slacks, khakis along with a solid T-shirt, a GCT logo shirt or polo shirt is perfectly fine.
The following are NOT permitted:
Halter tops, tube tops or muscle shirts
Strapless sun dresses or shirts
Skirts shorter than mid-thigh
Shirts that bare the midriff/stomach or are low cut
Shirts with offensive slogans or profanity
Thong-type sandals (flip-flops)
Sweat suits, warm-up suits, sweat pants or leggings
If you have questions regarding these guidelines, please contact GCT.
Professionalism/Code of Conduct
All GCT Field Techs are expected to maintain the utmost professionalism with their coworkers, supervisors, and clients at all times. Any behavior that is deemed unprofessional can be cause for termination. The following behaviors are prohibited in the workplace and can result in termination:
Excessive tardiness or absenteeism.
Unauthorized overtime/extra hours.
Failure to report to an assignment without notifying a GCT representative.
Discussion of proprietary information.
Falsification of timecards or documents
Poor or slow productivity.
Participating in activities that are unsafe to you or those around you.
Soliciting for personal profit at the workplace.
Working under the influence of alcohol or a controlled substance.
Aggressive or threatening behavior toward coworkers or customers in any way.
Failure to adapt to a company’s business environment or professional standards.
Harassing, including sexually harassing, employees, customers, clients or other persons with whom GCT has a business relationship.
Any form of gross negligence or behavior deemed unprofessional.
Viewing of offensive materials (including pornography) on Company or client property or sending of said materials to employees (permanent or temporary) of the Company or client.
Unauthorized removal of Company or client property.
Not abiding by customer location rules and regulations.
Any violation of Company policy.
Drugs and Alcohol
GCT is committed to maintaining a workplace free from the effects of alcohol and illegal drugs. Illegal drugs, as referred to in this policy, include drugs that are not legally obtainable, or drugs that are legally obtainable but used for illegal or unauthorized purposes. GCT has a zero-tolerance policy in the work place.
While conducting business-related activities, you may not be under the influence of illegal drugs or alcohol. Nor may you be in any condition that impairs your work performance due to drug or alcohol use or abuse. You may not engage in the unlawful manufacture, distribution, dispensation, possession, or use of illegal drugs. Violations of this policy may lead to disciplinary action, up to and including immediate termination of employment. Such violations may also have legal consequences.
The legal use of prescribed drugs is permitted on the job only if it does not impair your ability to perform the essential functions of the job effectively and in a safe manner that does not endanger other individuals. If you are taking prescribed drugs which may affect your attentiveness, cause drowsiness, or otherwise impair your abilities, please notify your GCT representative of this fact so modifications to job duties can be made if appropriate.
If GCT has a reasonable suspicion that a field employee has violated this policy, it will conduct an investigation. GCT will also order any field employee reasonably suspected of having used or being under the influence of alcohol or illegal drugs while on duty to take a test for the presence of drugs or alcohol. Such a test will be conducted by an independent laboratory at GCT’s expense. Any field employee asked to undergo a test will be paid for time spent in alcohol or drug testing and then suspended from work until further notice.
Failure to abide by this policy or refusal to consent to testing when requested will be considered cause for immediate termination.
GCT is dedicated to providing high quality Field Techs to fill our clients’ needs. It is critical to your success as a GCT field employee, that you attend work every day you are scheduled and that you arrive on time. We ask you to make attendance a top priority throughout the duration of our assignment. Poor attendance on any single assignment may result in termination from GCT.
Notice of Termination
A field employee who fails to provide adequate notice for an absence or tardy, according to the guidelines stated above, will be subject to disciplinary action up to and including termination from his/her assignment and GCT.
A field employee who has poor attendance including any pattern of absenteeism or tardiness, according to the guidelines stated above, is also subject to disciplinary action up to and including termination from his/her assignment and GCT.
No Call, No Show
Except when the result of a serious and unforeseeable illness and contacting GCT is otherwise not possible or practical, an incident of No Call/No Show is the most serious disregard of field employee attendance. Failure to contact your GCT office prior to the beginning of an unscheduled absence (no call) and failure to report to work as scheduled without prior notice (no show) is cause for immediate disciplinary action up to and including termination. A field employee who does not call in to work and does not report to work two (2) times, will be considered to have voluntarily quit his/her employment with GCT.
All Field Techs are expected to meet GCT’s standards of work performance which encompasses many factors, including attendance, punctuality, personal conduct, job proficiency and general compliance with the Company's policies and procedures.
If a field employee does not meet these standards, the Company may take corrective action up to and including immediate termination. The purpose of this policy is to state GCT’s position on administering equitable and consistent discipline for unsatisfactory conduct in the workplace. The major purpose of any disciplinary action is to correct the problem, prevent recurrence, and prepare the field employee for satisfactory service in the future.
The Company has a system of progressive discipline that may include verbal warnings, written warnings, and suspension. The system is not formal, and GCT may, in its sole discretion, utilize whatever form of discipline is deemed appropriate under the circumstances, up to, and including, immediate termination of employment. The Company's policy of progressive discipline in no way limits or alters the at-will employment relationship.
GCT recognizes that there are certain types of field employee problems that are serious enough to justify either a suspension, or, in extreme situations, termination of employment for even the first offense (no matter when discovered), without going through the usual progressive discipline steps.
Use of Information Technology
Because a field employee will perform job tasks on laptops, desktops, network stations, mainframe and other Information Technology (IT) resources that belong to GCT or its clients, Field Techs must comply with these rules.
Use client’s IT equipment for non-job-related activities
Use another person’s user I.D., attempt to use a user I.D. for unauthorized purposes, or give your user I.D. or password to an unauthorized person
Add, change, delete, download, upload or copy software to or from any client equipment
Copy, distribute or use software or other information without first obtaining permission from the copyright owner
Modify the software configuration (e.g., add a screensaver)
Connect, remove or insert technology components or equipment, including CDs, modems, memory or processor chips or cards, flash drives, unless specifically authorized
Move equipment without explicit authorization from the client
Produce, store, display or transmit material that is sexually explicit, suggestive, harassing or otherwise offensive
Use equipment for any activity that is defamatory, profane, maliciously offensive, libelous or slanderous or invades another’s privacy
Your failure to comply with these policies may lead to disciplinary action, including termination of employment.
In your work at GCT you will learn things about our business and our client’s business which are proprietary. Every field employee of the Company has a professional and ethical responsibility to treat this information as privileged and to ensure such information is not improperly or accidentally disclosed. Except as required in the performance of your duties for the Company, you may not use or disclose any proprietary information to anyone who does not have a need to know.
Any and all discoveries, inventions (including but not limited to improvements or modifications) or literary or other works relating to the work you perform while on assignment or suggested by matters disclosed in conjunction with your assignment, whether or not patentable, copyrightable or otherwise subject to registration or protection which are made or conceived by you, solely or jointly with others, are works made for hire and shall be the property of GCT or its client.
Payroll and Paydays
Field Techs are paid every Friday. The pay covers the work performed in the previous week. If the normal payday falls on Christmas Eve, Christmas day or Thanksgiving, paychecks will be distributed one workday before the normal payday. Field Techs have the option of requesting their paychecks in the form of a check, direct deposit, or a pay app. Your pay stub will be emailed to you.
As a field employee of GCT, it is your responsibility to manage your own weekly online timesheet including accurate and truthful completion and timely submission for processing. All field techs will have a blank timesheet saved in their Dropbox for weekly use. Billable work orders must correspond with timesheet.
GCT week starts on Sunday and ends on Saturday. You are required to have you weekly timesheet completed and uploaded to your Dropbox by the following Tuesday.
Field Techs must provide at least 48 hours' advance notice of the intention to take leave, unless it is not reasonable or practicable. As a courtesy we would like as much notice as possible so we can find another tech to cover your shift.
GCT is committed to providing a safe workplace. You are encouraged to raise your ideas, concerns, or suggestions for improved safety at GCT with us. If you wish, you may make reports or raise concerns about workplace safety issues anonymously. All reports can be made without fear of reprisal.
In the case of accidents that result in injury, regardless of how insignificant the injury may appear, Field Techs should immediately contact GCT.
As a field technician, you will be working on multiple different sites with multiple different policies.
If you must smoke while onsite, smoking and tobacco use is permitted only in outside designated areas approved by the site you are working. This includes the use of chewing tobacco, and electronic cigarettes.
Field Techs utilizing designated smoking areas must ensure that job performance is not impacted by time taken for smoking breaks.
Field Techs should at NO TIME speak to or address a client while smoking.
Termination of Employment Policy
GCT is an at-will employer and reserves the right to terminate any individual’s employment and compensation at any time, for any cause, with or without notice. The last day worked is the termination date of record.
A field employee planning to leave employment with GCT should provide two (2) weeks’ notice and send a resignation letter to their GCT representative. The GCT representative may at his or her discretion relieve the field employee of any duties during all or part of the notice period. If it is determined that it is in the best interest of the Company, the Company may accept his or her resignation immediately (or prior to the end of the two-week notice period).
Field Techs leaving GCT must return keys, identification badges, and all other client and/or Company owned properties to GCT.
Once an assignment ends, it is your responsibility to submit hours that were worked but have not yet been paid for. Your final pay will be provided in the next normal pay period following the termination. If there are unpaid obligations to the GCT, the final pay will reflect the appropriate authorized and other legally required deductions.
Your final paycheck will be mailed to the address we have on file. It is the employee’s responsibility to make sure that address stays up-to-date.
Field Techs will be required to maintain a shared Google Calendar and shared Dropbox that will be set up by GCT. The calendar will have the following daily assignment information listed:
Dropbox is separated by Month and then by date. Each date is then separated by the location and time of each WO. The date folder will correspond with your calendar location and time.
It is your responsibility to make sure ALL signed documents and deliverables are uploaded for each WO by the end of the day, unless otherwise required by the customer.
Deliverables must include “Notes”. These must be completed while onsite or shortly after.
All pictures must be labeled inside the Dropbox to correspond with the request of the customer.
Deliverables and notes are required before the assignment can be considered closed.