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What we do

We provide hands-on and remote IT support for a wide range of clients, including individual users, commercial clients, and local organizations like Upshur County and the Gilmer Police Department. As part of our team, you'd be involved in:

  • Virus removals and system tune-ups to keep computers running efficiently.

  • Troubleshooting issues with computers, printers, and networking equipment.

  • Replacing hardware components in desktops and laptops when needed.

  • Providing remote support, where we securely connect to clients’ systems to resolve issues without being onsite.

We handle a mix of everyday tech problems and more complex situations, so this role is great for someone who enjoys problem-solving, learning on the go, and working with both people and technology.

What a New IT Intern Can Learn at Gilmer Computer Tech:

✅ Technical Foundations

  • Basic computer hardware components (RAM, HDD vs SSD, CPU, etc.)

  • Software installation and configuration (Microsoft Office, antivirus, drivers)

  • Operating systems basics (Windows, macOS; possibly Linux)

  • Understanding and using command-line tools

✅ IT Support & Troubleshooting

  • How to create and resolve support tickets

  • Diagnosing common problems (Wi-Fi issues, frozen screens, printer problems)

  • Reimaging and setting up devices

  • Customer service skills

✅ Networking Basics

  • What a network is, and how devices communicate

  • Concepts like IP addresses, DNS, DHCP

  • Troubleshooting internet or LAN connectivity issues

✅ Cybersecurity Awareness

  • Importance of strong passwords and multi-factor authentication

  • Basics of phishing, social engineering, and email safety

  • Safe browsing practices and basic endpoint protection

✅ Tools & Systems

  • How to use a ticketing system (e.g., Zendesk, Freshdesk, Jira)

  • Exposure to Active Directory or similar user management systems

  • Use of inventory systems to track devices and software

  • Basics of remote desktop tools and support platforms

✅ Professional Practices

  • How to document procedures and resolutions

  • The importance of following IT policies and procedures

  • How to work within a ticket prioritization or escalation structure

  • Collaboration with a team and clear communication

✅ Growth Opportunities (Optional Exposure)

  • Introduction to cloud platforms (Microsoft 365, Google Workspace, maybe Azure or AWS)

  • Observing or assisting with patch management or backups

  • Participating in simple IT projects (e.g., office moves, device rollouts)

 

What is expected of a New IT Intern:

The most important things is a willingness to learn!

 

Answer telephones – Learn procedures on messages and ticketing system

Helping customers – Check customers in and out.  Take payments.

Completing On-sites – Arrive to customer sites for minor issues directed by IT Staff

Comfortable with clients – Must be comfortable face to face with clients and customers

Learning Non-Geek lingo – Learn how to speak non-geek lingo to customers and clients

Organization – Must be organized in documentation as well as with hardware/software

High Stress Environment – Must be able to work in a high stress environment

Multi-task – Multitasking is a must in the IT field

Research – Be able to learn how to research issues and use that information for future use

Take Direction – Will need to be able to take direction, take notes, and retain that information

Ask Questions – Asking questions is a must.  No question is too minor.

Eyes & Hands – Will learn to be the eyes and hands of IT support Staff

Office Software – Be willing to learn how to effectively use office software

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